How Protrack Group saved 35% with infrastructure optimisation
With an ambitious goal to be one of the best telematics solutions available in the UK, Protrack needed to:
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Handle large volumes of data quickly
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Optimise their infrastructure
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Modernise their mobile app
Right away, Protrack shaved their data visualisations down to mere seconds, saw 35% financial savings in their infrastructure, and quickly cleared critical issues from their app development backlog — and we were only just getting started.
The story of Protrack Group
As a family-run business, reliability is at the heart of everything Protrack Group does. They make vehicle tracking and telematics devices that delivery and logistics organisations across the UK rely on to record and analyse driver behaviour.
With solutions for everything from drop and job tracking to map-based vehicle tracking, to dash cams, Protrack is a one-stop-shop for vehicle tracking and fleet management.
Each Protrack solution runs on just one core software product, giving their clients an efficient, easy-to-use platform.
The challenge: A growing customer base (without the resources to match)
Challenges began to crop up as Protrack Group expanded their client base and telematics fleet.
The Protrack platform was becoming unwieldy and unreliable — the exact opposite of the Group’s ethos.
They had brought in a series of suppliers to solve their performance issues — but so far, none had been successful.
The system wasn't keeping up with the ever-growing volume of data. The platform couldn’t display and report on that data. Their customers were getting impatient.
It was crunch time.
Why Protrack Group chose F12 Consult
Protrack Group knew they needed to solve this problem once and for all. Software development generalists just weren’t cutting it any more.
So they brought in the specialists.
The F12 Consult team has a breadth of experience and depth of knowledge, not just of the tech behind the systems, but of how the whole telematics industry works.
We’re database nerds. We’ve been doing this for years, and we’re invested in finding actual solutions.
In short: Telematics is what we do.
So Protrack Group came to us with a single project: find the bottlenecks in their database — and get the system running smoothly again.
And they were impressed with the results.
How F12 Consult Responded
We found (and ironed out) the bottlenecks, archived some data and optimised the system. The performance issues disappeared and Protrack’s customers could rely on the platform once again.
Eager to enhance its product range, Protrack Group continue to partner with us to:
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Integrate firmware updates over the air
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Get deeper insights into their infrastructure's health and finances
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Enhance their mobile applications
We crafted a comprehensive strategy for:
Data Optimization
We immersed ourselves in Protrack Group's data visualisation and reporting infrastructure. We fine-tuned queries and overhauled database storage and indexing methodologies, to speed up queries and searches from minutes to just seconds.
Financial analysis
With a keen eye for detail, we delved into Protrack Group's AWS billing structure. Beyond pinpointing areas for optimization, which paved the way for a monthly saving of over 35%, we uncovered services that Protrack was erroneously billed for, which resulted in a substantial financial reimbursement.
Mobile Application Enhancement
Tackling Protrack Group's backlog, we swiftly addressed critical issues, integrated new features, and rebuilt their deployment pipeline.
The Results
After that initial project, the team at Protrack Group was so impressed that they decided to move their systems over to us full-time.
We didn’t just solve the problem, we spoke to the team in a way they could understand. They liked the way we work in agile, reacting flexibly to the changing needs of the business.
Since then, we have delivered:
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Direct Financial Relief with a one-time reimbursement of $15,000 as well as a monthly AWS cost saving of 35%, which has empowered Protrack Group to strategically reinvest in innovation and future growth
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Improved performance with query time accelerated from several minutes to just seconds, which enhanced user interactions and made Protrack Group an attractive choice for potential clients.
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A more reliable product, with platform reliability enhanced by 20%.
This operational renaissance has been met with acclaim from Protrack Group’s existing clientele, with increased loyalty and customer retention across their user base, as well as growing prospective customers and sales.
Kevin Pope, tktk at Protrack Group, said: “Working with Track Metrics has been a transformative experience for us. Their ability to pick up our legacy system and improve it in an agile way has changed our approach to our product development . The team's professionalism, expertise, and commitment to customer satisfaction are truly unparalleled. We are proud to be associated with Track Metrics and look forward to a continued successful partnership.”
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Protrack Group have a leading telematics product for the logistics sector. But performance issues were taking their toll on customers. Our team’s technical expertise, experience in the sector — and dogged determination to solve problems — cleared those system bottlenecks, made the Protrack platform more reliable, and led to a successful long-term partnership. Ready to clear your technical bottlenecks? Contact tktk.